You can view your tickets and transactions in the My Account section of the website.
Unfortunately not, the purchase of a ticket is final and cannot be either amended or withdrawn.
Please use the forgot my password feature on our website.
The cost of each ticket is clearly stated by each competition and won’t change during the sale period.
We use secure, encrypted connections across our website and do not hold your card details on our servers.
Winners will be contacted using the email address and mobile number associated with your registered account. Please also check back on the website after each prize draw where the winner will also be featured.
We will arrange for delivery of your prize with you.
We aim to only provide the prize as advertised in our prize draws with no cash alternative. We may however offer you either cash or a voucher as a replacement for a prize. This is entirely at our discretion.
To ensure transparency and compliance, we’ll need to take a photo of you and your prize to go onto the winners page of our website. That’s all we need from you.
We will contact all winners using the registered email and mobile number on their account, so please ensure these are kept up to date. If we are unable to reach you within 28 days we reserve the right to award that Prize as a bonus in a different promotion. The prize may not be claimed by a third party on your behalf.